LABOUR PROCESS CONTROL IN CHINA HOTELS: A CASE STUDY
Keywords:labor, labor control, employee resistance, Chinese hotels
Introduction. The labor process theory has been the main theme in labor sociology and has drawn enormous attention since the 1970s.
This paper focuses on using labor process theory to analyze management control and employee resistance in Chinese hotels. The low-skill entry-level and manager’s dominance in service and operation have strengthened the deskilling. Through various organization rules and management skills, the consent to cooperation is achieved between managers and employees' difference levels. Under this control structure, workers are not collectively organized to bargain for the balance of power but are divided into individual resistance with vulnerable nature.
Objective. The objective of this paper is through various organization rules and management skills. The consent to cooperation is achieved between different levels of managers and employees.
Article Classification. Literature review.
Practical Application. The nature of the market economy and the pursuit of profit establishes a comparable ground to understand China changing labor process.
Originality. This paper is an attempt at a systematized description of Labour Process Control in China Hotels: A Case Study.
Findings. Labour Process Control in China Hotels is a development process.
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